Setup Guide

Connect CallLoop to your Twilio phone number in 3 steps.

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1

Copy your Webhook URL

Paste this URL into Twilio's voice webhook settings. Every time your Twilio number receives a call that isn't answered, Twilio calls this URL — CallLoop handles the rest.

https://callloop-10.polsia.app/webhook/twilio
2

Configure Twilio Phone Number

  1. Go to console.twilio.com → Phone Numbers → Your Twilio Number
  2. Scroll to "Voice Configuration"
  3. Under "A call comes in", select Webhook and paste the URL above
  4. Set HTTP method to HTTP POST
  5. Under "Call Status Callback URL", paste the same URL again
  6. Save — your number now forwards missed calls to CallLoop
3

Environment Variables

These are set via the Polsia dashboard (Settings → Environment Variables). Without them, the system runs in demo mode — calls are logged but SMS replies are not sent.

TWILIO_ACCOUNT_SID Twilio Account SID Missing
TWILIO_AUTH_TOKEN Twilio Auth Token Missing
TWILIO_FROM_NUMBER Twilio Phone Number Missing
OPENAI_API_KEY OpenAI API Key Set
BOOKING_LINK Booking Link Missing

Quick Test

Use the dashboard's "Simulate Missed Call" feature to test the full flow without needing a real phone call.

Go to Dashboard →